The Benefit of an Employee Handbook

The Benefit of an Employee Handbook

Empire Contractors started in 1998, doing primarily residential roofs. Their first year, they made $150,000 in revenue. In 2012, they made their first million. For the last 5 years, they’ve made 5 to 2 million each year. Andy Near, was 23 years old with 4 children when the business first started.

Andy quickly realized that being an owner/operator was not the way to go. Michael Gerber’s E-Myth Revisited: Why Small Businesses Don’t Work and What to Do About It gave him the confidence to hire more help and focus solely on sales and production. During 2018-2019, Andy employed 15 people. In 2019, he decided to downsize with no more in-house crews. He now has 3 in-office employees, a field service technician, in-house liquid applied systems, and sub-contracts the rest of his workers.

Andy’s most unique advice was to create an employee handbook. Require applicants to read and agree to the handbook. The people that you can tell read it, are the ones you want to keep. They are usually responsible and intelligent. Requiring the extra paperwork will help filter-out the lazy applicants.

With a thriving business and years under his belt, Andy is now training someone to take over his position in the next 5 years.

Key Take-Aways & Info from Empire Contractors:

• Requires 30% down on projects over $30,000
• Philosophy for when customers aren’t paying on time: Constantly communicate and ‘kill them with kindness’
• Uses Acculyxn CRM
• Advises always calling customers back within 24 hours
• Believes too many roofers build their business at the expense of their families. As you build your business, you should bring you family with you.
• Does coaching and training for manufacturing
• Recommends Choice Roof Contractor Group

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